Privacy Policy

Last Updated: 04/22/2026

GAIN (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and services.

1. Information We Collect

We collect information necessary to operate our platform and deliver services to law firms, healthcare providers, and related stakeholders.

a. Information You Provide

• Name, email address, phone number
• Organization or firm details
• Account credentials
• Case-related data (including client or patient information)
• Documents, invoices, medical records, and communications uploaded

b. Automatically Collected Information

• IP address and device identifiers
• Browser type and usage patterns
• Platform activity (e.g., case updates, uploads, interactions)

c. Information from Third Parties

We may receive data from:

• Law firms, providers, or partners using GAIN
• Integrated tools such as CRMs, EHRs, or practice management systems

2. How We Use Your Information

We use your data to:

• Provide, operate, and maintain the GAIN platform
• Enable case tracking, servicing workflows, and collaboration
• Facilitate communication between attorneys, providers, and stakeholders
• Send notifications, alerts, and updates
• Improve platform performance and user experience
• Comply with legal and regulatory obligations

GAIN is built to centralize case data, reduce inefficiencies, and replace fragmented communication systems.

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data based on:

• Contractual necessity – to provide our services
• Legitimate interests – to improve and secure our platform
• Legal obligations – to comply with applicable laws
• Consent – where required (e.g., marketing communications)

4. Data Sharing and Disclosure

We do not sell your personal data.

We may share your information:

a. With Authorized Users

Within your organization or with parties you collaborate with (e.g., attorneys, providers, servicers)

b. With Service Providers

Trusted vendors supporting hosting, analytics, security, and infrastructure

c. For Legal Compliance

When required to:

• Comply with laws or legal processes
• Protect rights, property, or safety
• Prevent fraud or misuse

5. International Data Transfers (GDPR)

Your information may be transferred and processed outside your country of residence. Where applicable, we implement safeguards such as:

• Standard Contractual Clauses (SCCs)
• Equivalent data protection measures

6. Data Security

We implement appropriate technical and organizational safeguards, including:

• Encryption (in transit and at rest)
• Role-based access controls
• Monitoring and system protection

Despite these measures, no system can guarantee absolute security.

7. Data Retention

We retain data only as long as necessary to:

• Provide our services
• Meet legal and compliance requirements
• Resolve disputes and enforce agreements

8. Your Rights (GDPR & CCPA)

a. GDPR Rights (EEA Users)

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion (“right to be forgotten”)
• Restrict or object to processing
• Data portability
• Withdraw consent at any time

b. CCPA Rights (California Residents)

You have the right to:

• Know what personal data we collect and how it is used
• Request deletion of your personal data
• Opt out of the sale of personal data (note: we do not sell data)
• Non-discrimination for exercising your rights

To exercise your rights, contact: [Insert Email]

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain secure sessions
• Analyze usage and performance
• Improve user experience

You can manage cookies through your browser settings.

10. Online Events and Communications (e.g., LinkedIn)

GAIN may host or promote webinars, events, and educational sessions via platforms such as LinkedIn.

When you register or engage with these events, we may collect information such as your name, contact details, company, and engagement data (e.g., attendance).

We use this information strictly to:

• Send confirmations, reminders, and event-related communication
• Share relevant resources and follow-ups
• Notify you about similar events or content

We do not sell, rent, or use this data for third-party advertising.
Your information is used only for communication and experience improvement.

You may opt out of such communications at any time.

11. Third-Party Links

Our platform may include links to third-party websites or services. We are not responsible for their privacy practices.

12. Children’s Privacy

GAIN is not intended for individuals under 18, and we do not knowingly collect data from children.

13. Updates to This Policy

We may update this Privacy Policy periodically. Updates will be reflected by revising the “Last Updated” date.

14. Contact Us

If you have any questions or requests regarding this Privacy Policy:

GAIN
Email: info@gainservicing.com
Website: gainservicing.com